FAQs

Frequently Asked Questions

Running out of oil can cause air to enter the oil line. To fix this problem the boiler will need to be bled.

Check out our video below for tips on how to bleed your own oil boiler. Warning: Only attempt this if you’re completely confident. If you would prefer someone to do this for you, please contact us on 02890451010 and we can arrange for one of our qualified Oftec Engineers to attend your property.

Yes, you may find your radiator has more air than it should in it. You can help this by bleeding it. Our short video below will guide you through how to do this.

When changing to Natural Gas many people opt for a PAYG meter.  Topping it up can be daunting if you’re not used to it.

In the video below our Managing Director Stephen Kane will guide you through topping up your meter.

This could be because your boiler needs serviced or it could be a flue issue.

Carbon Monoxide (CO) is a highly poisonous and sometimes deadly gas produced when fuels such as coal, wood, oil or natural gas are burned without sufficient air. It’s often emitted by appliances which haven’t been properly installed or maintained, so always ask a Gas Safe Registered engineer to install and service your gas appliances. CO is odourless, tasteless and invisible so it’s difficult to detect.

The symptoms of Carbon Monoxide poisoning can be similar to flu. If you suspect Carbon Monoxide Poisoning you may suffer from:

  • Headaches
  • Nausea
  • General Lethargy
  • Dizziness
  • Flu Like symptoms that appear to get better when you are away from the area

Having your boiler serviced annually helps to:

  • Insure your boiler is operating safely
  • Ensure the appliance is operating efficiently
  • Reduce the risk of an appliance breakdown in future
  • Ensure compliance with any warranty conditions from the manufacturer (if applicable).

The service will take approximately 60 minutes to complete, depending on the type of boiler and when it was last serviced.

We offer several payment options including card, cash, BACS transfer and cheque. While all methods are accepted, we strongly recommend payment by card as it streamlines our transaction process and makes it smoother for both you and our team. Additionally, when you book a service or repair through our website, you will have the option to securely pay at the time of scheduling, ensuring a seamless and hassle-free experience.

Running out of oil can cause air to enter the oil line. To fix this problem the boiler will need to be bled.

Check out our video below for tips on how to bleed your own oil boiler. Warning: Only attempt this if you’re completely confident. If you would prefer someone to do this for you, please contact us on 02890451010 and we can arrange for one of our qualified Oftec Engineers to attend your property.

Yes, you may find your radiator has more air than it should in it. You can help this by bleeding it. Our short video below will guide you through how to do this.

When changing to Natural Gas many people opt for a PAYG meter.  Topping it up can be daunting if you’re not used to it.

In the video below our Managing Director Stephen Kane will guide you through topping up your meter.

This could be because your boiler needs serviced or it could be a flue issue.

Carbon Monoxide (CO) is a highly poisonous and sometimes deadly gas produced when fuels such as coal, wood, oil or natural gas are burned without sufficient air. It’s often emitted by appliances which haven’t been properly installed or maintained, so always ask a Gas Safe Registered engineer to install and service your gas appliances. CO is odourless, tasteless and invisible so it’s difficult to detect.

The symptoms of Carbon Monoxide poisoning can be similar to flu. If you suspect Carbon Monoxide Poisoning you may suffer from:

  • Headaches
  • Nausea
  • General Lethargy
  • Dizziness
  • Flu Like symptoms that appear to get better when you are away from the area

Having your boiler serviced annually helps to:

  • Insure your boiler is operating safely
  • Ensure the appliance is operating efficiently
  • Reduce the risk of an appliance breakdown in future
  • Ensure compliance with any warranty conditions from the manufacturer (if applicable).

The service will take approximately 60 minutes to complete, depending on the type of boiler and when it was last serviced.

Need Your Boiler Serviced?

Like most things in life you cannot predict when something will go wrong, we offer 24hr, 365 days per year service. Should you need to contact us please call…

Direct Line:

028 9045 1010

Or try our online booking facility…

Book Online Now!

Need Your
Boiler Serviced?

Like most things in life you cannot predict when something will go wrong, we offer 24hr, 365 days per year service. Should you need to contact us please call…

Direct Line:

+44 (0)28 9045 1010

Email:

New Finance
Options Available

With our continuing expansion in the local heating market, We have introduced financing to assist our customers with spreading the costs of installing new heating appliances.

Visit our finance available page

Solv Finance

Or try our online booking facility…

Book Online Now!

Accreditations

Accreditations
Solv Logo

Email Us

Head Office
helpdesk@solvgroup.com

Call Us

Head Office
Tel: +44(0)28 9045 1010

Visit Us

Unit 12 Tamar Commercial Centre
25 Tamar Street, Belfast BT4 1HR

Website Navigation

Book Online Now

Finance Options Available

With our continuing expansion in the local heating market, we have introduced financing to assist our customers with spreading the costs of installing new heating appliances.

Visit our financing page

Solv Finance
Solv Finance
Solv Group Logo

Email Us

Head Office
helpdesk@solvgroup.com

Call Us

Head Office
Tel: +44(0)28 9045 1010

Visit Us

Unit 12 Tamar Commercial Centre
25 Tamar Street, Belfast BT4 1HR