Ensuring Peace of Mind: Solv’s Measures for Customer Safety and Security
At Solv, we understand that the safety and security of your property is of the utmost importance. That’s why we have implemented a number of measures to ensure that our customers can have peace of mind when our engineers are on their way to a job.
First, we send out a notification email to our customers when an engineer is on their way to their property. This email includes the property location and job number, which serves as a form of two-layer authentication. This means that when an engineer arrives at your property, you can verify that they are indeed from Solv by asking them to quote the unique job number that you received in your correspondence.
In addition to this, all of our engineers are vetted by Access NI, which is a criminal record check. This means that we have taken steps to ensure that our engineers have no criminal history that could put your property or your safety at risk. All of our gas engineers are also Gas Safe Registered which customers can verify by visiting the gas safe register.
We understand that having strangers in your home can be stressful, which is why we take every precaution to ensure that our engineers are trustworthy and professional. With Solv, you can rest assured that your property is in good hands.
In summary, at Solv, we take the safety and security of our customers very seriously. By sending out notification emails with job number, and vetting our engineers through Access NI criminal record check, we ensure that our customers have peace of mind when our engineers are at their property.