Helpdesk Administrator

Generous salary, dependent on experience and qualifications

Company Overview

solv Group has been at the forefront of transforming plumbing, heating, and electrical services in Northern Ireland for over 20 years. We pride ourselves on investing in our people to ensure they deliver expert and professional service while building trust with our customers.

Responsibilities

• Act as the first point of contact for client telephone and online queries
• Accurately input & manage data within a live client database
• Provide administrative and coordination support for team of engineers and contractors
• Monitor and help maintain service levels and performance KPI’s
• Allocate and schedule response calls to the appropriate co-ordinators
• Perform other ad-hoc administrative duties as required

Essential Criteria

• Strong verbal and written communication skills
• Proven proficiency with Microsoft Office particularly Word, Excel and Outlook.
• Excellent attention to detail and accuracy in data entry
• Effective decision-making abilities and a high level of diplomacy
• Ability to work well independently and collaboratively within a team
• Strong organisational skills, capable of managing multiple priorities and meeting deadlines.

Remuneration:

• Free onsite parking
• Early finish on Fridays
• Generous holiday allowance
• Your Birthday Off!
• Company pension
• Attractive holiday entitlement

solv are an equal opportunities employer.

Location
Office headquarters based in Belfast