Testimonials

Marshall Adams, Chairman, Property Standing Committee, Belmont Presbyterian Church - 30/01/2011

Many thanks for your prompt response to our recent heating problem.  It is reassuring in this day and age to know that we can rely on a company whose personnel are interested in listening to the customer.  Your efficient and courteous service is refreshing

Robert Loughlin- Glengormely Methodist Church - 14/02/2012

Hi Stephen,

Just to say thanks for the service that Solv provides.  I have never been disappointed in the response to our requests, from the initial contact right through to the completion of the job by the engineers.

Nice to deal with a company that can be relied upon,when so may others disappoint.

 

Regards,

Robert

Mr Evans - RE:Lettings - 18/01/2012

Dear Stephen & Jim,

I just wanted to thank you and your team for the efficient, professional and consistent level of service I receive.

I have worked with many other companies in the past and have dealt with a variety of tradesmen.  This has always been rather a mixed bag of results.  From people over promising and under delivering to those that want the business but don’t have the infrastructure to follow it through.

Your team offer my company a prompt and efficient service that cannot be matched.

Jobs are emailed through and are dealt with quickly by competent, consciousness engineers.  I’ve never had a tenant report back to me before about how clean a tradesman was when they were out.

It makes my job easier and the good service you provide helps me maintain a good relationship with my tenants, which in the current market, is essential.

I will continue to support your business and hope you grow from strength to strength in the future.

 

Mr McMahon - Carrickfergus - 18/12/2011

Just had my 20-Year old domestic boiler serviced by Solv for the first time and I have to say how pleased I am with the overall package:-

Arrived on time.

Carried out and tested fully,taking the necessary readings etc.

Kept me informed every step of the way.

Cost was no more than I had previously paid my previous service agent/ plumber.

 Would not hesitate to recommend Solv Group to anyone requiring assistance.

Mrs Edgar - Belfast - 04/11/2011

Dear Stephen,
 
I thought I would write and advise you about a problem we had last month and how your staff came to our "hour-of-need".
 
We developed a water leak on our 20 year old oil boiler on the 20th October 2011, we contacted Mr Jim Ritchie in your office to provide us with a quote to replace the boiler.
 
We couldn't believe it when he got us an "over 65" grant of £800 from Phoenix Gas and in no time at all, we had a gas meter fitted and a new Worcester condensing gas boiler installed.  
 
I have been keeping an eye on the gas meter after Jim advising that we would be paying a lot less for gas than oil and I am pleased to say he appears to be right, thus far.
 
Please pass on our sincere thanks to all the engineers and staff from Solv involved in getting our heat up and running again with the minimum of fuss.
 
Can you please ensure that the 7 year warranty certificate for the boiler is posted out to the above address, as promised by Lauren in your office.
 
Kind regards,
 
Mrs R Edgar 

Ian Martindale - Bangor - 20/09/2011

Good Afternoon Stephen, I hope you are well.
 
This is just a quick message to thank you very much for sending Billy out so promptly and for the great job Billy did. It is a great relief to have the leak sorted and the boiler serviced.
 
To save any hassle with the post if you could e-mail your invoice to me at this address I will get it sorted immediately.
 
Thanks again.
 
Ian Martindale

Mrs Myring - Newtownards - 10/06/2011

Your staff cleaned our oil boiler so well we thought it was new, they even hovered the cob webs from the boiler house and took away all the old parts that had gathered up over the years- great service. 

Ken McAlees - Church of God Newtownards - 28/03/2011

Thank you for a quick response to our Childcare centre for replacing old thermostatic radiator valves and servicing our heating. Your engineers were courteous and professional and left the workplace clean and tidy. Thank you.

Martin Lynch - Belfast - 25/12/2010

Just to thank you for your calm helpful advice and great support over the christmas period

michael mcdonald - Belfast - 27/12/2010

Solv were fantastic on christmas day - great advice given very helpfully would highly recommend them to anyone. Had family down with young children on christmas day and heating went off - phoned solv and spoke to a nice fella called stephen he was very helpfully and thankfully over the phone we were able to resolve the issue.  Great service guys!!!

Mr Clarke - Belfast - 04/10/2011

many thanks for the efforts of Ian, Ryan and Bearrah on Friday.  The service received from all involved was exemplary and I would have no hesitation in recommending SOLV in the future.

Mr Templeton, Belfast - 21/07/2011

When I telephoned you this afternoon, just after Ian and Ryan left, I said it was amazing that while it was less than 48 hourssince you had come to the house on Sunday evening to assess our problem and consider what might be done to help us, our work had now been completed.

This result would be amazing at ordinary times, but we are right in the middle of the twelfth fortnight with the difficulties which that can create, so, very well done for an outstanding achievement.

I would like to thank you for choosing to send Ian and Ryan.  I am not sure how they achieved so much good plumbing work in such a short time, but their care on what I might call the cosmetic side, by protecting carpets as well as the rest of the house, inside and out, was first class, my wife and I would be very happy to have them back at any time.  I have thanked them, but I would be glad if you would add your own word of thanks, on my behalf.

Mr McGinnity - Belfast - 20/06/2010

I would like to commend SOLV group for its most efficient service before, during and after the recent installation of my new boiler. Your speedy response to  my request for a quotation led to the presentation of a clearly laid out and easily understood estimate with sufficient detail to answer all  my queries. The work was carried out confidently, carefully and with a minimum of disruption. A very minor remedial problem was attended to very quickly.
I am very happy with SOLV's commitment in respect of this job and am confident that any future problems that I may experience, along with the necessary annual boiler servicing, will be given similar care and attention.
 

Lee Whiteside, Operations, Musgrave Wholesale Partners - 01/06/2010

Since using Solv Group on a number of projects from, mechanical to breakdowns and more recently for electrical fixed wiring testing, l have found them to be extremely professional and diligent, their invaluable engagement with management to ensure that the most cost effective solution is found can not be faulted, I would have no hesitation in recommending Solv Group and appreciate their continual support.  Many Thanks One & All

 

Gavin Watson, Sales Director of Baxi Commercial Division - 01/06/2011

“Solv has been servicing Andrews Water Heaters and Potterton Commercial boilers for a number of years. During that time we have found the experience and expertise of their fully trained and skilled service engineers to be first class, while their dedication in terms of responding quickly to call outs and completing jobs to the full satisfaction of customers has been outstanding”. 

Trevor Mothersele - DFS - 29/05/2009

We have been using Solv for a short time but find the positive attitude to any situation we throw at them very commending and all measures of Health and Safety are covered to a high standard, may we say that what ever is required at out store in Belfast we will first go to Solv for their comments and support, highly recommend them!

Cliff Smith, maintenance manager, Holiday Inn Belfast - 17/05/2010

Many thanks for dealing with the various service/maintenance issues that we have encountered over time, these have always been dealt with in a prompt and professional way, and with your 24/7 call out system, which is so important in our line of business.

 

I look forward to a continued working relationship with the Solv Group.

Stephen McFerran, Maintenance Officer, Translink - 29/04/2010

I have been using Solv for mechanical, electrical & gas servicing, breakdowns and electrical testing. Their service has been first class and I am always kept informed on what is going on and what needs done. The engineers always let the staff on site know what they are there to do and leave the area clean & tidy.

Stuart Hoey, Facilities Manager, McLaughlin & Harvey. - 28/04/2011

 

I have personally worked with various contractors throughout my time within McLaughlin & Harvey and have been working with Solv Group for over 2 years, quite simply the most professional efficient company that I have worked with. From the management to the engineers and their reporting systems I cannot fault this company in anyway.

Brian Neely, Operations manager, Isaac Agnew Mercedes Benz - 08/01/2010

In a day and age when we all live in a competitive and an aggressive market place, were the customer is 'king' and demands on the service industry is at an all time high.
 
All too often customers pick up the telephone to complain, rarely do they feel it necessary when 'the repairer goes the extra mile' do they pick up the telephone and tell them when they get it right!
 
I feel that it is appropriate to mention an instance when complete customer satisfaction was achieved. 
 
Due to the adverse weather conditions on Monday January 4th we had a complete heating failure, I made one telephone call to the Solv Group, an engineer was dispatched in order to establish the problem, he was quickly followed up by two separate engineers to resolve two different problems within our heating system.
 
Right from the initial telephone call with your telephonist to  the engineers all of whom were informative and polite, the problems were quickly resolved with a minimum of fuss.
 
Please pass on my personal thanks to all of the members of staff concerned.

Dr Weaver - 01/12/2009

Thank you for a very prompt service

Mrs P Porter, Belfast - 12/11/2009

Dear Mr Kane,
 
I contacted your out of hours service on the 5th Nov at approximately 8.30pm and my call was dealt with by a Mr Ramsey, he telephoned me back within 10 minutes and advised that a representative from your organisation would be with me within the hour.
 
Mr Kyle Finn called at my house some 30 minutes later and had my heating boiler up and running again in a very short period of time, furthermore he arranged to have my boiler serviced the following day and this was carried out as promised.
 
I believe you will be contacting me in 12 months time to have the boiler serviced again, please find attached payment for all works to date.
 
Please pass on my comments to all the staff at Solv that were involved in the visits to my home and let them know how satisfied I was with the service. It is not until your heat goes off that you really appreciate it!!

Sam Graham, Facilities manager, Sullivan Upper School - 11/01/2010

Thank you for the extremely efficient service once again, particularly at this time of year.  Quick response greatly appreciated, you staff were helpful and courteous and your engineers took great care as always to leave the working area clean and tidy.

Sam Graham (Facilities Manager)