Testimonials
Susan O'Kane - Belfast - 05/04/2013
Barry McMahon - Belfast - 18/12/2012
Carried out and tested fully,taking the necessary readings etc.
Kept me informed every step of the way.
Cost was no more than I had previously paid my previous service agent/ plumber.
Would not hesitate to recommend Solv Group to anyone requiring assistance.
Denise Armstrong - Belfast - 17/02/2013
I have total faith in work carried out by Solv Group and they have never let me or my family/friends down. Recommend Solv Group 100% to everyone :-)
Stephen McCallum - Belfast - 04/01/2013
Hi Stephen
Happy New Year to you.
A short note to record my appreciation and to acknowledge the professional manner my problem was dealt with by Solv staff.
-Found my two gas boilers at home not working on the morning of Friday 21st December
-I contacted your office and the lady was empathetic and explained the schedule was very full but could I hold for a moment
-I spoke with Johnny and explained the basic fault finding I had done, he said he may be able to get someone to look at them in the afternoon
-Johnny called back approximately an hour later and was able to get an engineer to call in around one hour
-The engineer diagnosed the fault and called me with the recommendation and duly repaired the boilers
-My Mother in law (who let the engineer in)commented at how helpful and pleasant the attending engineer was
Please pass on my appreciation to all involved and I will gladly recommend Solv.
Best Regards
Stephen.
Johnny McCullough - Belfast - 14/11/2012
"Just a short note of thanks for the great team effort and efficient service.The new boiler does exactly what Stephen said and is extremely quieter than the system it replaced; the guys did a great job! Many thanks again I will highly recommend the solv team to friends and family for future requirements."
The Somme Heritage Centre - 01/11/2012
From the pleasant receptionist who promised to call back with a quote and did within the same day, to the engineer who was on time and carried out the work to a very high quality. The engineer then took his time to explain his reports and findings before asking for a signature.
The Museum will certainly use the services of the Solv Group and would without hesitate recommend it to others.
Mr Dixon - Newtownards - 06/09/2012
Just had the boiler serviced. Very happy with service and price. Many thanks to William the engineer. Would recommend Solv to anyone how needs work done on their heating system
Mrs Smyth - Belfast - 23/07/2012
Stuart Hoey, Facilities Manager, McLaughlin & Harvey - 19/03/2012
I have personally worked with various contractors throughout my time within McLaughlin & Harvey and have been working with Solv Group for over 2 years, quite simply the most professional, efficient company that I have worked with. From the management to the engineers and their reporting system I cannot fault this company in any way.
David Morrison, Killyhevlin Hotel & Health Club - 27/03/2012
We at the 4* Killyhevlin Hotel recommend Solv Group to any company in need of having their boiler serviced. The level of service and experience which Solv's engineers offer is first class. We are also delighted to note that our fuel consumption has also been reduced with each boiler now working at its most efficient level.
Cliff Smith, Maintenance Manager, Fitzwilliam Hotel Belfast - 23/03/2012
I have used the services of Solv Group for some years now and will continue to do so, prompt, reliable, and efficient. Many thanks to you Stephen and your team
Marshall Adams, Chairman, Property Standing Committee, Belmont Presbyterian Church - 30/01/2011
Many thanks for your prompt response to our recent heating problem. It is reassuring in this day and age to know that we can rely on a company whose personnel are interested in listening to the customer. Your efficient and courteous service is refreshing
Robert Loughlin- Glengormely Methodist Church - 14/02/2012
Hi Stephen,
Just to say thanks for the service that Solv provides. I have never been disappointed in the response to our requests, from the initial contact right through to the completion of the job by the engineers.
Nice to deal with a company that can be relied upon,when so may others disappoint.
Mr Evans - RE:Lettings - 18/01/2012
Dear Stephen & Jim,
I just wanted to thank you and your team for the efficient, professional and consistent level of service I receive.
I have worked with many other companies in the past and have dealt with a variety of tradesmen. This has always been rather a mixed bag of results. From people over promising and under delivering to those that want the business but don’t have the infrastructure to follow it through.
Your team offer my company a prompt and efficient service that cannot be matched.
Jobs are emailed through and are dealt with quickly by competent, consciousness engineers. I’ve never had a tenant report back to me before about how clean a tradesman was when they were out.
It makes my job easier and the good service you provide helps me maintain a good relationship with my tenants, which in the current market, is essential.
I will continue to support your business and hope you grow from strength to strength in the future.
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Mr McMahon - Carrickfergus - 18/12/2011
Just had my 20-Year old domestic boiler serviced by Solv for the first time and I have to say how pleased I am with the overall package:-
Arrived on time.
Carried out and tested fully,taking the necessary readings etc.
Kept me informed every step of the way.
Cost was no more than I had previously paid my previous service agent/ plumber.
Mrs Edgar - Belfast - 04/11/2011
Dear Stephen,
I thought I would write and advise you about a problem we had last month and how your staff came to our "hour-of-need".
We developed a water leak on our 20 year old oil boiler on the 20th October 2011, we contacted Mr Jim Ritchie in your office to provide us with a quote to replace the boiler.
We couldn't believe it when he got us an "over 65" grant of £800 from Phoenix Gas and in no time at all, we had a gas meter fitted and a new Worcester condensing gas boiler installed.
I have been keeping an eye on the gas meter after Jim advising that we would be paying a lot less for gas than oil and I am pleased to say he appears to be right, thus far.
Please pass on our sincere thanks to all the engineers and staff from Solv involved in getting our heat up and running again with the minimum of fuss.
Can you please ensure that the 7 year warranty certificate for the boiler is posted out to the above address, as promised by Lauren in your office.
Kind regards,
Mrs R Edgar
Ian Martindale - Bangor - 20/09/2011
Good Afternoon Stephen, I hope you are well.
This is just a quick message to thank you very much for sending Billy out so promptly and for the great job Billy did. It is a great relief to have the leak sorted and the boiler serviced.
To save any hassle with the post if you could e-mail your invoice to me at this address I will get it sorted immediately.
Thanks again.
Ian Martindale
Mrs Myring - Newtownards - 10/06/2011
Your staff cleaned our oil boiler so well we thought it was new, they even hovered the cob webs from the boiler house and took away all the old parts that had gathered up over the years- great service.
Ken McAlees - Church of God Newtownards - 28/03/2011
Thank you for a quick response to our Childcare centre for replacing old thermostatic radiator valves and servicing our heating. Your engineers were courteous and professional and left the workplace clean and tidy. Thank you.
Martin Lynch - Belfast - 25/12/2011
Just to thank you for your calm helpful advice and great support over the christmas period
michael mcdonald - Belfast - 27/12/2010
Solv were fantastic on christmas day - great advice given very helpfully would highly recommend them to anyone. Had family down with young children on christmas day and heating went off - phoned solv and spoke to a nice fella called stephen he was very helpfully and thankfully over the phone we were able to resolve the issue. Great service guys!!!
Mr Clarke - Belfast - 04/10/2011
many thanks for the efforts of Ian, Ryan and Bearrah on Friday. The service received from all involved was exemplary and I would have no hesitation in recommending SOLV in the future.
Mr Templeton, Belfast - 21/07/2011
When I telephoned you this afternoon, just after Ian and Ryan left, I said it was amazing that while it was less than 48 hourssince you had come to the house on Sunday evening to assess our problem and consider what might be done to help us, our work had now been completed.
Mr McGinnity - Belfast - 20/06/2011
I would like to commend SOLV group for its most efficient service before, during and after the recent installation of my new boiler. Your speedy response to my request for a quotation led to the presentation of a clearly laid out and easily understood estimate with sufficient detail to answer all my queries. The work was carried out confidently, carefully and with a minimum of disruption. A very minor remedial problem was attended to very quickly.
I am very happy with SOLV's commitment in respect of this job and am confident that any future problems that I may experience, along with the necessary annual boiler servicing, will be given similar care and attention.
Lee Whiteside, Operations, Musgrave Wholesale Partners - 01/06/2011
Since using Solv Group on a number of projects from, mechanical to breakdowns and more recently for electrical fixed wiring testing, l have found them to be extremely professional and diligent, their invaluable engagement with management to ensure that the most cost effective solution is found can not be faulted, I would have no hesitation in recommending Solv Group and appreciate their continual support. Many Thanks One & All
Gavin Watson, Sales Director of Baxi Commercial Division - 01/06/2011
Solv has been servicing Andrews Water Heaters and Potterton Commercial boilers for a number of years. During that time we have found the experience and expertise of their fully trained and skilled service engineers to be first class, while their dedication in terms of responding quickly to call outs and completing jobs to the full satisfaction of customers has been outstanding.
Trevor Mothersele - DFS - 29/05/2011
We have been using Solv for a short time but find the positive attitude to any situation we throw at them very commending and all measures of Health and Safety are covered to a high standard, may we say that what ever is required at out store in Belfast we will first go to Solv for their comments and support, highly recommend them!
Eoin Oglesby, maintenance manager, Holiday Inn Belfast - 17/05/2011
Many thanks for dealing with the various service/maintenance issues that we have encountered over time, these have always been dealt with in a prompt and professional manner, and with your 24/7 call out system, which is so important in our line of business.
Stephen McFerran, Maintenance Officer, Translink - 29/04/2011
I have been using Solv for mechanical, electrical & gas servicing, breakdowns and electrical testing. Their service has been first class and I am always kept informed on what is going on and what needs done. The engineers always let the staff on site know what they are there to do and leave the area clean & tidy.
Miguel Oliver, Manager, Wellington Park Hotel - 25/09/2011
I have worked with Stephen and his team for over 15 years and in that time they have always gone the extra mile to ensure that we are left satisfied on all levels.
Brian Neely, Operations manager, Isaac Agnew Mercedes Benz - 08/01/2011
In a day and age when we all live in a competitive and an aggressive market place, were the customer is 'king' and demands on the service industry is at an all time high.
All too often customers pick up the telephone to complain, rarely do they feel it necessary when 'the repairer goes the extra mile' do they pick up the telephone and tell them when they get it right!
I feel that it is appropriate to mention an instance when complete customer satisfaction was achieved.
Due to the adverse weather conditions on Monday January 4th we had a complete heating failure, I made one telephone call to the Solv Group, an engineer was dispatched in order to establish the problem, he was quickly followed up by two separate engineers to resolve two different problems within our heating system.
Right from the initial telephone call with your telephonist to the engineers all of whom were informative and polite, the problems were quickly resolved with a minimum of fuss.
Please pass on my personal thanks to all of the members of staff concerned.
Dr Weaver - 01/12/2009
Thank you for a very prompt service
Mrs P Porter, Belfast - 12/11/2011
Dear Mr Kane,
I contacted your out of hours service on the 5th Nov at approximately 8.30pm and my call was dealt with by a Mr Ramsey, he telephoned me back within 10 minutes and advised that a representative from your organisation would be with me within the hour.
Mr Kyle Finn called at my house some 30 minutes later and had my heating boiler up and running again in a very short period of time, furthermore he arranged to have my boiler serviced the following day and this was carried out as promised.
I believe you will be contacting me in 12 months time to have the boiler serviced again, please find attached payment for all works to date.
Please pass on my comments to all the staff at Solv that were involved in the visits to my home and let them know how satisfied I was with the service. It is not until your heat goes off that you really appreciate it!!
Sam Graham, Facilities manager, Sullivan Upper School - 11/01/2011
Thank you for the extremely efficient service once again, particularly at this time of year. Quick response greatly appreciated, you staff were helpful and courteous and your engineers took great care as always to leave the working area clean and tidy.